At Shambanuts we strive to provide you with the highest quality products. Your satisfaction is our top priority. If for any reason you are not completely satisfied with your purchase, please read the following return policy carefully.

1. Return Period
You have 30 days from the date of purchase to initiate a return. If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.

2. Eligibility for Returns
To be eligible for a return, your item must be:
– Unused and in the same condition that you received it.
– In its original packaging, including any tags and seals.

Please note that we cannot accept returns on products that have been opened or used due to hygiene and safety concerns, particularly with food items.

3. How to Initiate a Return
To initiate a return:
1. Contact our Customer Service team at support@shambanuts.com with your order number and reason for the return.
2. We will provide you with a Return Merchandise Authorization (RMA) number and further instructions on how to return your item.

4. Return Shipping
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

5. Refunds
Once we receive your returned item, we will inspect it and notify you about the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment. This may take some time depending on your bank’s processing times.

6. Exchanges
If you wish to exchange a product for the same item due to a defect or damage, please contact us at [update email]. We will guide you through the process of exchanging your product.

7. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us immediately at support@shambanuts.com. We will take care of the issue at no additional cost to you.

8. Contact Us
For any questions regarding returns, please contact:
– Email: info@shambanuts.com​
– Phone: +254 703957914
– Business Hours: [8am-5pm, EAT]

Thank you for shopping with Shambanuts. We appreciate your business and are committed to ensuring your satisfaction.